[PDF] The Empathetic Workplace: 5 Steps to a

[PDF] The Empathetic Workplace: 5 Steps to a

The Empathetic Workplace: 5 Steps to a Compassionate, Calm, and Confident Response to Trauma On the Job. Katharine Manning

The Empathetic Workplace: 5 Steps to a Compassionate, Calm, and Confident Response to Trauma On the Job


The-Empathetic-Workplace.pdf
ISBN: 9781400220021 | 208 pages | 6 Mb

Download PDF




  • The Empathetic Workplace: 5 Steps to a Compassionate, Calm, and Confident Response to Trauma On the Job
  • Katharine Manning
  • Page: 208
  • Format: pdf, ePub, fb2, mobi
  • ISBN: 9781400220021
  • Publisher: HarperCollins Leadership
Download The Empathetic Workplace: 5 Steps to a Compassionate, Calm, and Confident Response to Trauma On the Job


Free ebook download textbooks The Empathetic Workplace: 5 Steps to a Compassionate, Calm, and Confident Response to Trauma On the Job

This critical resource gives managers, HR, and anyone who may come into contact with someone in trauma—including workplace violence, harassment, assault, illness, addiction, fraud, bankruptcy, and more—the tools they need to be prepared for what lies ahead. This book is crucial for every manager or HR representative who shouldn’t just prepare to one day be faced with a report of a traumatic experience at work, but plan on it. This five-step method will help managers make survivors feel supported and understood. The Empathetic Workplace guides supervisors of any level through an understanding of how stories of trauma impact the brain of both the survivor and the listener, as well as the tools to handle the interaction appropriately, to help the listener, the organization, and most importantly, the survivor. The easy-to-follow LASER method outlined in these pages includes the following elements that all managers should know and understand: Listen-Controlling your own reaction, managing your body language, asking open-ended questions, hearing what is not being said, and winding down the speaker when the conversation becomes unproductive are essential elements in being a good listener. Acknowledge-Once someone shares a difficult personal story with you, it is important to acknowledge that gift. Share-You can help the speaker regain some measure of control by sharing information with him or her about what happened or what happens next, your personal or organizational values, and what you don’t yet know but hope to learn. Empower-You can help the traumatized person by providing him or her with resources that are available to them through the company or outside groups. Return-The final step is to ensure that the traumatized person has a way to come back later when he or she cannot remember all that you said, thinks of more questions, or wishes for updates. The LASER technique can benefit all who are responsible for others, from top-tier managers at Fortune 500 companies to Residence Advisors in college dormitories.

Listen Free to Empathetic Workplace: 5 Steps to a
Listen Free to Empathetic Workplace: 5 Steps to a Compassionate, Calm, and Confident Response to Trauma On the Job audiobook by Katharine Manning with  The Empathetic Workplace by Katharine Manning | Waterstones
The Empathetic Workplace: 5 Steps to a Compassionate, Calm, and Confident Response to Trauma On the Job (Paperback). Katharine Manning (author). Book Q&As with Deborah Kalb: Q&A with Katharine Manning
is the author of the new book The Empathetic Workplace: 5 Steps to a Compassionate, Calm, and Confident Response to Trauma on the Job. Last 30 days - Workplace Culture / Business - Amazon.com
The Empathetic Workplace: 5 Steps to a Compassionate, Calm, and Confident Response to Trauma On the Job. by Katharine Manning. 5.0 out of 5 stars 3. The Empathetic Workplace: 5 Steps to a Compassionate
5 Steps to a Compassionate, Calm, and Confident Response to Trauma On just prepare to one day be faced with a report of a traumatic experience at work,  Workplace stress: Books - Amazon.com
The Empathetic Workplace: 5 Steps to a Compassionate, Calm, and Confident Response to Trauma On the Job. by Katharine Manning 



Other ebooks:
{epub download} House of Earth and Blood
[Kindle] Renaissance Peridization Diet 2.0 download
{pdf download} Fail-Safe Investing: Lifelong Financial Security in 30 Minutes
Descargar PDF TOCADOS